@inproceedings{couto:hal-01615695,
  TITLE = {{ERP Systems and BSC in the Operations Management: An Analysis of Results by Companies}},
  AUTHOR = {Couto, Celso Affonso and Vendrametto, Oduvaldo and Neto, Pedro and Morais, Marcos and Brej{\~a}o, Ant{\^o}nio S{\'e}rgio},
  URL = {https://inria.hal.science/hal-01615695},
  NOTE = {Part 10: Collaborative Systems},
  BOOKTITLE = {{IFIP Advances in Information and Communication Technology}},
  ADDRESS = {Iguassu Falls, Brazil},
  SERIES = {Advances in Production Management Systems. Initiatives for a Sustainable World},
  VOLUME = {AICT-488},
  PAGES = {478-484},
  YEAR = {2016},
  MONTH = Sep,
  DOI = {10.1007/978-3-319-51133-7\_57},
  KEYWORDS = {Balanced Scorecard ; Enterprise Resource Planning ; Synergies and difficulties ; Strategy},
  PDF = {https://inria.hal.science/hal-01615695v1/file/434863_1_En_57_Chapter.pdf},
  HAL_ID = {hal-01615695},
  HAL_VERSION = {v1},
}